Liked By: 3
Joined: 27 Apr 08
For now, I would stay away from .
They might be a "bigger" company but their processing time and Customer Service is HORRIBLE.
I've made a withdrawal of MYR1,048.80 at around 3.00am, checked with them at around 4.30am. They said that since I transferred money from Live Dealer --> Poker that I would need to BET at least the amount before I can withdraw the money.
Fine, they were not clear so I open up the Poker Software and played there (there's a casino section within the software) and I played over the amount (at least MYR1,200++).
Made 2nd withdrawal at around 4.55am. Checked with them at around 6.00am and this time they say that I have not yet BET the amount in POKER.
Fine, now they wanted me to play poker for MYR1,048.80. I've played my darn hardest as the stakes were only EUR0.10 or EUR0.05. Very small. Yet I have managed to play around EUR240 (approx MYR1,100)
Made 3rd withdrawal at around 6.50am. Checked with them at around 8.00am and this time they say that it is still PENDING on their side. I tried asking about 100 times about betting yet the Customer Support (named Brix) said that there's no problem coz if there's a wagering problem, then their software won't allow me to make withdrawal.
So as you can see... either their people are totally clueless about what is going on or they are just buying time trying to hope that we will cancel it and lose it all to them so that they do not have to pay me.
It is only MYR 1,216.10 (final withdrawal) and yet this is what they are doing. I've deposited MYR800++ with them already. I have never taken any bonus at all.
They write over there...
Local Bank Transfer - 2 hours processing
ecoPayz - Instant
It is totally untrue at all for ecoPayz as it is now coming up to 2 hours and yet when I asked their Customer Service, my Withdrawal is still "PENDING".